Our Mission

Introduction

The Cliffs of Moher Visitor Experience mission and values form the basis of our Standards of Conduct and Professional Behaviour. Each employee must make a commitment to understand and work by these values every day.

Our standards of customer service, company integrity and technical expertise have contributed greatly to the success and growth of the organisation.

By accepting responsibility for ones own actions and personal integrity, each staff member plays a valuable role in the organisation’s continued growth.

Complaints

You have the right to complain if the standard of service you receive falls short of what is set out in this Customer Charter. Complaints should be addressed, in the first instance, to the relevant individual or department on site that you have been dealing with. If it is not resolved to your satisfaction the complaint should be referred to the Duty Manager and if still not satisfied you will be directed to the Director. Complaints are logged and the Complaint Log is reviewed by senior management regularly.

You can help us by …

Quoting reference numbers & dates when writing to us about an existing query.

Providing a daytime telephone number or email address in your correspondence if available.

Treating our staff in the way that you would like to be treated yourself.

Timeliness and Courtesy

We will be available to answer telephone calls during working hours from Monday to Sunday (minimum hours 9am to 5pm, although these will increase in the summer season). If we cannot deal immediately with a telephone query we will take details and call back at an agreed time.

We will acknowledge all written communications within ten days of receipt and where possible provide a substantive response within twenty days of receipt. The acknowledgement will state the period required to provide a response if it is outside the twenty day period. All correspondence will provide full contact and reference details.

We will acknowledge all electronic communications within ten days of receipt and where possible provide a substantive response within twenty days of receipt. The acknowledgement will state the period required to provide a response if it is outside the twenty day period. All correspondence will provide full contact and reference details.